Guest post written by Ken Keller
Eric Dale is the energetic president and owner of Eric Dale Heating & Air Conditioning based in Marshall, Michigan, delivering 24/7 service for a 30-mile radius of the Battle Creek area, with eleven field technicians and a nine van fleet. Eric Dale Heating & Air Conditioning has been providing services for residential, new construction and commercial refrigeration customers since 2005.
“We provide our field techs with the best equipment possible,” Eric said. “Our fleet includes Ford E-250’s and a mid-size Transit van. We all love the Transit and we have plans to convert the entire fleet over to all new Transit vans.”
“All of our vans are outfitted with Adrian Steel products,” Eric said. His company uses an authorized Adrian Steel upfitter: Riverside Vans in Colon, Michigan. “Riverside Vans is a great company. When we buy a new van we simply go to Adrian’s website, write down the part numbers that we want and call Riverside Vans with this information. They pick up the truck at the dealer, take it down to Colon, Michigan, install all the Adrian equipment and drop it off at my door. It couldn’t be easier.”
Some of the Adrian Steel products that Eric’s fleet uses are the Adrian drop down ladders, drawers and shelving, racks and bins, and the Adrian bulkhead and center console. Specific to the HVAC industry, Eric Dale Heating & AC uses Adrian’s refrigeration and nitrogen tank holders. “Basically we order the Adrian Plumbing Package with some of our own tweaks added with Adrian Steel’s accessories.”
The drop down latter rack is a favorite tool of his field technicians. “We like the Adrian Transit side-mounted ladder racks because you don’t need a ladder to get your ladder down. In the winter, on ice covered ground, your feet can stay on the ground when lowering the ladder,” Eric explains.
“Number one for us is Adrian’s versatility. Adrian Steel has everything we need. Because we have different sizes of vans, we are able to customize the vans to fit our individual technician’s requirements. We can make it fit what it needs to fit. Some techs may need bigger bins, more width or more spacing. You can move the shelving, racks and dividers up and down as needed. You don’t have to change out equipment or buy new shelving,” Eric said.
“Adrian Steel’s equipment is clean, strong and easy,” Eric adds. “We put a lot of weight on the shelves and they don’t fall apart. Over the years I have had at least 15 – 20 vans, and they all used Adrian products. I have never had to send anything back or use the warranty. When we sell our old vans we leave them fully Adrian equipped and have no trouble selling the vans within a week.”
Customer relations is an important part of Eric’s business and Adrian helps by giving the vans a clean, profession appearance. “All of our techs wear pressed uniforms. If they are at a residence and the van doors are open, we don’t want to have tools and parts falling out of the van. Adrian Steel Products helps us to give to our customers the impression that we are a first-class, organized and professional company.”
Eric Dale Heating & Air Conditioning has been growing its business by about 20% each year. With Eric’s fine business sense, his dedicated employees and his fleet of Adrian equipped Ford vans, there is no doubt that Eric’s company will continue this growth into the future.
See more about Eric Dale Heating & A/C at http://ericdaleheatingac.com/
See more about Adrian Steel Van Interiors at www.AdrianSteel.com